Privacy Policy for The Pheasant Lodge
Last updated: 10/12/2025
Website: www.thepheasantlodge.com
Business: The Pheasant Lodge – Field Broughton, LA11 6HW
Contact: [email protected]
At The Pheasant Lodge, we are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it and how we keep it safe.
1. The Information We Collect
We may collect the following information when you use our website, join our mailing list or book a stay:
- Name
- Email address
- Booking information
- Contact details you provide
- Any messages or enquiries you send us
- Website usage data (via cookies and analytics)
We do not collect unnecessary information and we never sell personal data.
2. How We Use Your Information
We use your information to:
- Send newsletters, updates and offers (with your consent)
- Respond to enquiries
- Manage and confirm bookings
- Share helpful information about your stay
- Improve our website and user experience
- Meet any legal or administrative requirements
We rely on the following lawful bases under UK GDPR:
Consent, Contract, Legitimate Interest, and Legal Obligation.
3. Email Marketing
If you sign up to our newsletter, we will send:
- Updates about The Pheasant Lodge
- Offers and availability
- Local Lake District tips, guides and recommendations
You can unsubscribe at any time by clicking the link at the bottom of any email we send.
Your email is stored securely by our email provider (Email Octupus), who processes data on our behalf.
4. Sharing Your Information
We only share your information with trusted third parties who help us run our business, including:
- Email marketing platform (Email Octupus)
- Website hosting and analytics providers
These partners only use your data to provide services to us and must keep it secure.
We do not sell your personal information.
5. Cookies & Website Tracking
Our website uses cookies to:
- Understand how visitors use the site
- Improve performance and user experience
- Remember your preferences
You can disable cookies through your browser settings at any time.
6. How We Store and Protect Your Data
We take data protection seriously.
Your information is stored securely, access is limited to authorised staff, and all systems we use include industry-standard security measures.
7. How Long We Keep Your Information
We keep personal data only for as long as necessary:
- Newsletter emails: until you unsubscribe
- Booking data: as required for accounting or legal purposes
- Enquiry data: until the enquiry is resolved
You can request deletion at any time.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Ask us to correct or update it
- Request deletion of your information
- Withdraw consent for marketing at any time
- Object to certain processing
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of these rights, please email [email protected]
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Hannah Isichei
The Pheasant Lodge, Field Broughton, LA11 6HW
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.